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Knowledgebase - Digital Blue QX3 Computer Microscope

Article - When I plug the microscope into my computer; nothing happens. The green light does not come on; and the software says my microscope is not connected.

»Article Information

Issued: Monday, 16 February 2004
Last updated: n/a
Difficulty: Medium (5)

»Product Information

Product Name: Digital Blue QX3 Computer Microscope
Operating System (OS): Windows
OS Versions: Windows 3.x, Windows 95, Windows 98, Windows ME, Windows NT, Windows 2000, Windows XP

»Summary of Problem

Problem: When I plug the microscope into my computer; nothing happens. The green light does not come on; and the software says my microscope is not connected.
Type: Hardware

»Description of Solution

Solution: This could be caused by several things. Try following the proceedure below to iscolate the problem. Please skip to step two if you do not have access to a second computer. 1.) Try installing and using the microscope on a different computer to see if it works. If it works on this second computer; you have a problem with either the software; driver; or USB interface on the first computer. Otherwise; you may have a hardware problem with your microscope. 2.) Uninstall the software; reboot the computer; reinstall the software; reboot the computer; then plug in your microscope. Try running the software to see if the microscope works. 3.) Check the status of the driver in the device manager (Control PanelSystemDevice Manager). If you have a red cross or a yellow exclamation mark; there is a problem with the driver; and may need reloading. If the device is not listed; your microscope has a fault.
Web link: http://www.intel.com/support/intelplay/qx3/

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