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Knowledgebase - Digital Blue Digital Movie Creator

Article - When trying to move an item to the permanent collection; the following error occurs: Error: An error has occurred while trying to move a file. Please close all other programs and restart the application. (70) When trying to preview or re-open a video

»Article Information

Issued: Thursday, 01 April 2004
Last updated: n/a
Difficulty: Low (3)

»Product Information

Product Name: Digital Blue Digital Movie Creator
Operating System (OS): Windows

»Summary of Problem

Problem: When trying to move an item to the permanent collection; the following error occurs: Error: An error has occurred while trying to move a file. Please close all other programs and restart the application. (70) When trying to preview or re-open a video clip in the share screen; the following error occurs: Error: An error has occurred while trying to process the file. The file may not exist; you may not have access to it; or it may already be in use. Please exit the application and reboot your computer. (63)
Type: Software

»Description of Solution

Solution: This issue occurs when you move a video clip from the Temporary collection into the Share screen. Afterwards; this video clip cannot be moved into the Permanent collection; previewed; or re-opened. To save this video-clip to the Permanent Collection; perform this workaround: 1. Before exiting the application (which will erase all items from the Temporary collection); export the affected video-clip to the hard drive. 2. Switch to the Permanent Collection. 3. Import the exported video-clip into the Permanent Collection.
Web link: http://www.playdigitalblue.com/tech_support/dmc/issues/problems/

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