Cancellation Policy

Orders and Pricing

Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase of any item within seven working days of delivery. This applies to all our products. However, we regret that we cannot accept cancellations of contracts for the purchase of video, DVD, audio, and software products where the item has been unsealed.

To cancel this contract, please send in writing, a request to cancel the contract, either by post, fax or email:

Post: 25 Pelham Road, Gravesend, Kent, DA11 0HU (Attention: Returns)
Fax: 01474-537-887
Email:

Please state clearly your order number, the date of purchase, your name and contact details, the item you wish to cancel and the reason as "cancellation of contract."

Once you have submitted the request in writing, then you will need to then return the goods to TAG. Please fill out the back of the delivery slip that accompanies your items, giving the reason for the return as "Contract cancellation". Please package the relevant item securely and send it to us with the delivery slip so that we receive it within ten working days of the date that the item was delivered to you. The return address is:

TAG Distribution
Unit J3
Springhead Enterprise Park
Gravesend
Kent
DA11 8HL
United Kingdom

For your protection, we recommend that you use a recorded-delivery service. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty. If we do not receive the item(s) back from you, we may arrange for collection of the item(s) from your residence at your cost. You should be aware that once we begin the delivery process, you will not be able to cancel any contract you have with us for services carried out by us (for example, postage and packing). As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item as soon as possible and within a maximum period of 30 days.

If you wish to amend an order after it has been confirmed, please contact TAG by email, phone or fax indicating your name, order number and contact details as well as information on what you would like to amend. This will need to be received within the same working day of placing your order, or TAG will not be able to amend the order.

Returns Policy

At TAG, we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items, so below is our returns policy.

Any product can be returned for whatever reason for a refund of the cost of the product as long as the product is returned in its original condition. Please ensure that that software, DVD, video and audio products have unopened packaging and/or seals, unless the item is faulty. To receive the refund, the product must be received by our returns department in its original condition and have been sent to us within 30 days of your receipt of the goods at the address shown below:

TAG Distribution
Unit J3
Springhead Enterprise Park
Gravesend
Kent
DA11 8HL
United Kingdom

You will be fully refunded, including return of the delivery costs for the UK and proof of posting for Europe, for any product which is damaged, faulty or incorrectly shipped or any circumstance that is in our error.

To return an defective or incorrectly shipped item, please contact TAG's Customer Care team by email: sales@taglearning.com, telephone on 01474 357 350 or facsimile on 01474 537 887. They will provide you with a Returns Authorisation Number. Please enclose a note giving the reason for the return and quote your unique Returns Authorisation Number, wrap the package securely and send the package to the address below.

TAG Distribution
Unit J3
Springhead Enterprise Park
Gravesend
Kent
DA11 8HL
United Kingdom

In the case of a defective product, please provide a full description of the fault, quote your unique Returns Authorisation number and return the defective item in its original box (if any), with all warranty cards, licences, manuals and accessories to the above address. For your protection, we recommend that you use a recorded-delivery service.

This returns policy does not affect your statutory rights.

Delivery Information

TAG will endeavour to ship all orders within 28 days of confirmation of that order. All delivery charges will be shown during the checkout process. The place of delivery is specified by you and will be stated in the Order Confirmation.

Title to the product(s) passes only on full payment for the goods, and until then you must insure and store TAG's goods separately and you may not modify, pledge or sell them. TAG may enter the storage premises to repossess the goods if payment is not forthcoming.